PR
Purple RulerHelp Centre

See your request through — in two minutes.

Most things schools ask us for, you can do yourself right now from your portal. Find your task below, follow the short clip, and it's done. Can't self-serve? We'll show you exactly how to raise a ticket so it's actioned fast.

Do it myself → Where am I in my journey? Raise a ticket
Do it yourself

The eight things schools ask us for most

These cover the large majority of support requests. Click any task to see a short screen recording and the steps. Every clip is taken straight from the live portal.

Your journey with us

What you need to do at each stage

From first planning a programme to refining it for higher attendance and attainment — here's what sits at each step, and the resources that go with it. Items marked video coming are being recorded now.

When you can't self-serve

Raise a ticket — the right way

For anything that needs us to act (extensions, complex scheduling, billing, a problem you can't resolve in the portal), send a ticket. A well-formed ticket is actioned far faster — here's the format.

Email ticket@purpleruler.com

Start your subject line with the word Ticket and name the student + course. Include in the body:

  • Student name and their Course ID (e.g. PRA-AP5-Y9-12112025)
  • What you need done — and by when, if it's time-sensitive
  • The subject / lesson date if it's about a specific session
  • Your name + a reply-to email so we can come back to you

The more of these you include, the faster it's resolved — tickets missing the student or course often bounce back for clarification first.

Start a ticket email →
How to raise a ticket from the portal
Raising a ticket from inside your portal