PR
Purple RulerHelp Centre

See your request through — in two minutes.

Most things schools ask us for, you can do yourself right now from your portal. Find your task below, follow the short clip, and it's done. Can't self-serve? We'll show you exactly how to raise a ticket so it's actioned fast.

Do it myself → Where am I in my journey? For pupils & families Raise a ticket
Do it yourself

The things schools ask us for most

These cover the large majority of support requests. Click any task to see a short screen recording and the steps. Every clip is taken straight from the live portal, and runs in ten seconds or less.

For pupils and families

What a pupil can do in their own space

Send these to a pupil, a parent or a carer. Every clip is the pupil's own view of the live site, and names have been blurred.

Your journey with us

What you need to do at each stage

From first planning a programme to refining it for higher attendance and attainment — here's what sits at each step, and the resources that go with it. Items marked video coming are being recorded now.

When you can't self-serve

Raise a ticket — the right way

For anything that needs us to act (extensions, complex scheduling, billing, a problem you can't resolve in the portal), send a ticket. A well-formed ticket is actioned far faster — here's the format.

Email ticket@purpleruler.com

Start your subject line with the word Ticket and name the student + course. Include in the body:

  • Student name and their Course ID (e.g. PRA-AP5-Y9-12112025)
  • What you need done — and by when, if it's time-sensitive
  • The subject / lesson date if it's about a specific session
  • Your name + a reply-to email so we can come back to you

The more of these you include, the faster it's resolved — tickets missing the student or course often bounce back for clarification first.

Start a ticket email →
How to raise a ticket from the portal
Raising a ticket from inside your portal